Terms of Use
About us
Loan.co.uk Limited, an FCA authorised credit broker, is dedicated to matching consumers with the most suitable loan, mortgage and insurance products for their individual circumstances. Established in 2005, our team possesses extensive experience in financial services and collaborating with loan, mortgage and insurance providers. We are committed to delivering a simple, fair, and supportive service to our customers while focusing on providing the best and most comprehensive assistance in the market.
Loan.co.uk Limited – Company Number: 05455171. Registered office and trading address: 46 Alexandra Street, Southend On Sea, Essex, UK, SS1 1BJ.
Regulation and Oversight
The Financial Conduct Authority (FCA) authorises and regulates Loan.co.uk Limited. Our details can be found on the FCA Financial Services Register at https://register.fca.org.uk under Registration Number 718486.
We are also registered with the Information Commissioner’s Office as a Data Controller under Data Protection Register number Z2169336.
How we collect your information
We may obtain information from you through our websites, mobile applications, or other similar devices, channels, or applications operated by or on behalf of any of our trading names.
Information we may collect about you
To provide our credit broker service, we only collect necessary information from you, which may include:
- Personal details provided directly by you via our application form or other online forms on our websites, such as:
- Name and date of birth
- Email address and telephone numbers
- Home address and residential status
- Employer’s name and contact details
- Income details, including pay dates
- Bank account details
- Correspondence records, including your contact details and our responses, if you contact us.
- Survey responses that we use for research purposes (participation is optional).
- Details of your visits to our sites (e.g., traffic data, location data, weblogs, and other communication data) and the resources accessed.
- Information from third parties about you, potentially including your employer, a referee, or a person residing or working in another country.
Use of your information
We use your information to:
- Process and submit your application to lenders and credit brokers to apply for the requested funds.
- Provide you with the best possible service.
- Ensure our websites’ content is presented most effectively for you and your device.
- Notify you about changes to our products and services.
Sharing your information with third parties
In addition to the above, we may disclose your personal information to third parties:
- To prepare or send communications to you or assist us with administrative or business functions and service provision.
- To our agents, staff, and approved third parties carrying out services on our behalf.
- If the Company or substantially all of its assets are acquired by a third party, in which case personal data about our customers will be among the transferred assets.
- To enforce or apply our Website Terms and Conditions of Use and other agreements, or to protect the rights, property, or safety of the Company, our customers, or others, including exchanging information with other companies and organisations for fraud protection and credit risk reduction.
- Where permitted by data protection and privacy law, we may disclose information about you, including electronic identifiers (such as IP addresses) and/or access to your account: A. If required or permitted by law. B. If required by any court, the Financial Conduct Authority, the Competition and Markets Authority, the Information Commissioner’s Office, or any other applicable regulatory, compliance, Government, or law enforcement agency. C. If necessary, in connection with legal proceedings or potential legal proceedings.
We may also share your details with our affiliated companies who may use your information for the purposes detailed in this Policy.
Use of your information outside the UK
Some companies within our affiliated group may be located outside the UK. Therefore, it is sometimes necessary for the Company to transfer information about you to lenders based outside the European Economic Area. We implement safeguards within our affiliated companies, so your data rights remain unaltered when this occurs.
By submitting your Application Form, you consent to this transfer.
Your rights
You have the right to access your personal information upon request. To exercise this right, please contact the Data Protection Officer at the correspondence address shown below. We have 1 month to respond to your request but will always endeavour to provide the information more quickly.
You also have the right to ask for your data to be deleted from our database or corrected where there are errors. Simply contact the Data Protection Officer at the correspondence address shown below.
Additionally, you have the right to withdraw your consent to our marketing at any time, where relevant. This website allows you to withdraw your consent by using the ‘Opt-Out’ page. Alternatively, please contact us using any of the correspondence methods listed below. If you opt-out of our use of your data for marketing purposes, we will honour such choice once we have had a reasonable opportunity to process your request. We reserve the right to take reasonable steps to authenticate your identity with respect to any such request or other enquiry.
If a third party introduced you to us, we will give them your contact details and sufficient information for their accounting and administration purposes. We may also provide information about you if we have a legal duty to do so or if the law permits. Otherwise, we will keep your information confidential.
Calls between us may be recorded and/or monitored.
Date storage and security
All information you provide to us is, as far as reasonably practicable, stored on our secure servers. Unfortunately, internet data transmission is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Sites; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.
We will retain your information securely for a reasonable period or as long as the law requires.
Cookie and IP addresses
This website uses cookies. View our Cookie Policy for a full list of the cookies that we use and third-party cookies.
Joint applications
If you are applying for a loan, mortgage or insurance product as part of a joint application with another person or persons, you confirm that you have the consent of the other applicant(s) to agree to these terms and conditions on their behalf. All applicants will be jointly and severally liable for the loan, mortgage and insurance products and will be bound by these terms and conditions.
Applicants aged under 18
No one under the age of 18 is permitted to use our website or service.
Complaints
If you are unhappy with any aspect of our service or the way your personal information has been stored, used, or collected, our staff will be happy to resolve your concerns. We recommend bringing any issues to our attention as soon as possible so that we can help resolve them quickly. Please see our Complaints Policy for further information.
We will endeavour to satisfy your concerns. However, if you remain unsatisfied with any aspect relating to your personal information, you have the right to complain to the Information Commissioner’s Office.
The ICO may be contacted at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113(local rate) or 01625 545 745 if you prefer to use a national rate number.
Alternatively, you may have the right to refer your complaint to the Financial Ombudsman Service
(please see our Complaints Policy for further details):
Financial Ombudsman Service
Exchange Tower
London E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
Telephone: 0300 123 9123, 0800 023 567 from mobile.
Our contact details
46 Alexandra Street, Southend On Sea, Essex, UK, SS1 1BJ.
Changes to this policy
The Company may choose to amend this Policy from time to time. If this happens, we will update the Policy and post the revised version on this website. Please visit this Policy regularly to ensure you have read the latest version and continue to understand what we do with your information.
Version 1.2.1 – 01 May 2024