Terms & Conditions
About Us
Loan.co.uk Limited is an FCA-authorised credit broker dedicated to matching consumers with the right loan, mortgage, or insurance product for their circumstances. Founded in 2005, we bring a wealth of industry experience within financial services, including significant experience working with the lenders and insurers who provide these products. Our company ethos is to be simple, fair, and supportive of our customers while providing the best and most comprehensive service in the market.
Company Details:
• Company Number: 05455171
• Registered Office and Trading Address: 46 Alexandra Street, Southend-On-Sea, Essex, UK, SS1 1BJ
Who Regulates Us?
Loan.co.uk Limited is authorised and regulated by the Financial Conduct Authority (FCA). Our FCA Registration Number is 718486. You can verify our status on the FCA Financial Services Register at https://register.fca.org.uk.
We are also registered with the Information Commissioner’s Office (ICO) as a Data Controller under registration number Z2169336.
How We Collect Your Information
We may obtain information from you through our websites, mobile applications, or other similar devices, channels, or applications operated by or on behalf of any of our trading names. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
Information We May Collect About You
We will only collect the necessary information needed to provide you with our credit broker services for loans, mortgages, and insurance products. This may include:
• Personal Identification Information:
• Name and date of birth
• Email addresses and telephone numbers
• Home address and residential status
• Employment and Financial Information:
• Name and contact details of your employer
• Income details, including your pay dates
• Bank account details
• Additional Information:
• Correspondence records if you contact us, along with our responses
• Survey responses for research purposes (participation is voluntary)
• Details of your visits to our sites, including traffic data, location data, weblogs, and other communication data
• Information from third parties about you, which may include your employer, a referee, or information from other countries
Your Financial Responsibilities
To ensure we provide you with the most appropriate loan, mortgage, or insurance options and comply with responsible lending and underwriting practices, it’s important that you disclose any financial difficulties that may affect your ability to meet your obligations. This includes, but is not limited to:
• Gambling problems
• Substance dependencies or addiction issues
• Significant medical expenses or chronic illnesses
• Pending legal actions or judgments
• Bankruptcy or insolvency proceedings
• Outstanding debts not reflected in credit reports
• Employment instability or recent job loss not yet reported
Please inform us at the earliest convenience if any such circumstances apply to you.
How We Use Your Information
We use the information held about you in the following ways:
• Service Provision:
• To process and submit your application form to lenders, mortgage providers, insurers, and credit brokers to apply for the products you have requested
• To provide you with the best possible service tailored to your needs
• Website Optimization:
• To ensure that content from our websites is presented in the most effective manner for you and your device
• Communication:
• To notify you about changes to our products and services
• To send you marketing communications if you have consented to receive them
• Use of Automated Decision-Making, AI, and Robotics:
• We utilize automated decision-making processes, including Artificial Intelligence (AI) and robotics, to improve our services and provide you with efficient and accurate processing of your documentation and applications
• Processing Documentation:
• AI and robotics may be used to process, review, and analyze the documentation you provide, such as application forms, identification documents, and financial statements
• Decision-Making and Profiling:
• Automated systems may assess your eligibility and suitability for various loan, mortgage, and insurance products based on the information you provide
• Transcription of Communications:
• Telephone calls and other communications may be recorded and transcribed by AI systems for training, quality assurance, compliance, and to assist in providing our services to you
These processes help us to provide faster and more accurate services, ensuring that we match you with the most appropriate products.
Your Rights Regarding Automated Decision-Making:
You have the right to:
• Request human intervention in any decision made by automated means
• Express your point of view regarding the decision
• Contest the decision
If you wish to exercise this right, please contact us using the details provided below.
Recording and Transcription of Communications
Calls between us may be recorded and/or monitored for training, quality assurance, compliance, and to assist in providing our services to you. These recordings may be transcribed by AI systems.
By communicating with us, you consent to such recording and transcription.
Sharing Your Information with Third Parties
We may disclose your personal information to third parties in the following circumstances:
• Service Providers:
• To our agents, staff, and approved third parties who carry out services on our behalf
• To prepare or send communications to you or to assist us in any of our administrative or business functions
• Business Transfers:
• If Loan.co.uk Limited or substantially all of its assets are acquired by a third party, personal data held by us about our customers will be one of the transferred assets
• Legal and Regulatory Compliance:
• To enforce or apply our website terms and conditions and other agreements
• To protect the rights, property, or safety of Loan.co.uk Limited, our customers, or others
• This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction
• Regulatory Authorities:
• If required or permitted to do so by law or by any court, the FCA, the Competition and Markets Authority, the ICO, or any other applicable regulatory, compliance, government, or law enforcement agency
• If necessary in connection with legal proceedings or potential legal proceedings
International Data Transfers
Some of our affiliated companies and service providers may be located outside the UK or the European Economic Area (EEA). When we transfer your data outside these regions, we implement appropriate safeguards to ensure your data rights remain protected, such as Standard Contractual Clauses or other legal transfer mechanisms.
By submitting your application form, you consent to this transfer.
Legal Basis for Processing Your Information
We process your personal data based on the following legal grounds:
• Consent: When you have given clear consent for us to process your personal data for a specific purpose
• Contractual Necessity: When processing is necessary for a contract we have with you or because you have asked us to take specific steps before entering into a contract
• Legal Obligation: When processing is necessary for us to comply with the law
• Legitimate Interests: When processing is necessary for our legitimate interests or the legitimate interests of a third party, provided your rights and interests do not override those interests
Your Rights
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights regarding your personal data:
• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct any inaccuracies in your personal data.
• Right to Erasure (“Right to be Forgotten”): You have the right to request that we delete your personal data under certain circumstances.
• Right to Restrict Processing: You can request that we limit the way we use your personal data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.
• Right to Object: You can object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
• Rights Related to Automated Decision-Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you.
Exercising Your Rights:
To exercise any of these rights, please contact our Data Protection Officer at the correspondence address shown below. We will respond to your request within one month, although we always endeavor to provide you with the information in a much shorter timescale.
Marketing Communications
We may use your personal data to inform you about our loan, mortgage, and insurance products and services that may be of interest to you. You will only receive marketing communications from us if you have consented to this.
Opting Out:
• You have the right to withdraw your consent to receive marketing communications at any time.
• You can opt-out by clicking the “unsubscribe” link in any marketing email or by contacting us directly.
• This website allows you to withdraw your consent by using the ‘Opt-Out’ page.
How We Store and Protect Your Personal Data
We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect it against unauthorized or unlawful processing and against accidental loss, destruction, or damage.
• Security Measures Include:
• Secure servers and firewalls
• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls to ensure only authorized personnel can access your data
Data Retention:
• We will retain your information securely for a reasonable period or as long as the law requires.
• The retention period is determined by considering the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process your data.
Data Disposal:
• Once the retention period has expired, we will securely dispose of your personal data in accordance with applicable laws and regulations.
Cookie Policy and IP Addresses
This website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device when you visit our website.
Types of Cookies We Use:
• Essential Cookies: Necessary for the website to function properly
• Analytical/Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences to personalize your experience
• Targeting Cookies: Record your visit to our website and the content you interact with
For a full list of the cookies we use and how to manage them, please view our Cookie Policy.
Applicants Aged Under 18
Our services are only available to individuals aged 18 or over due to legal restrictions on entering into credit agreements and insurance contracts. No one under the age of 18 is permitted to use our website or services.
Complaints
We are committed to providing excellent customer service. If you are unhappy with any aspect of our service or how your personal information has been handled, please let us know as soon as possible.
How to Make a Complaint:
• Contact Us:
• Email: support@loan.co.uk
• Phone: 0800 234 5678
• Address: 46 Alexandra Street, Southend-On-Sea, Essex, SS1 1BJ
• Internal Complaints Procedure:
• We will acknowledge your complaint promptly.
• Our aim is to resolve your complaint fairly and quickly.
• We will keep you informed of the progress of your complaint.
External Resolution:
• If you remain unsatisfied with our response, you may refer your complaint to the relevant external bodies:
Information Commissioner’s Office (ICO):
• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• Phone: 0303 123 1113 or 01625 545 745
• Website: www.ico.org.uk
Financial Ombudsman Service:
• Address: Exchange Tower, London, E14 9SR
• Email: complaint.info@financial-ombudsman.org.uk
• Phone: 0300 123 9123 or 0800 023 4567
• Website: www.financial-ombudsman.org.uk
Our Contact Details
• Address: 46 Alexandra Street, Southend-On-Sea, Essex, SS1 1BJ
• Email: support@loan.co.uk
• Phone: 0800 234 5678
Data Protection Officer:
If you have any questions about this policy or how we handle your personal data, please contact our Data Protection Officer at the address above.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this website with an updated effective date. Please check back regularly to stay informed of any changes.
Legal Disclaimers and Liability
While we strive to ensure that all information provided is accurate and up-to-date, we cannot guarantee that all information will be error-free. Loan.co.uk Limited will not be liable for any loss or damage arising from the use of this website or our services, except where required by law.
Use of This Website
By using our website and services, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.
Recording of Communications
Calls between us may be recorded and/or monitored for training, quality assurance, compliance, and to assist in providing our services to you. These recordings may be transcribed by AI systems.
By communicating with us, you consent to such recording and transcription.
Intellectual Property Rights
All content on this website, including text, graphics, logos, and images, is the property of Loan.co.uk Limited or its content suppliers and is protected by intellectual property laws. Unauthorized use of this content is prohibited.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to the use of our website or services will be subject to the exclusive jurisdiction of the English courts.
Acceptance of Terms
By accessing and using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Thank you for choosing Loan.co.uk Limited. We look forward to assisting you with your loan, mortgage, and insurance needs.
Version 1.3 – 24 September 2024