Telephone calls will be recorded for monitoring, staff training and regulatory purposes.
We will store the information we hold about you securely and in both digital and other forms. All digital data is encrypted. We will only use your information for the purposes that you have agreed to.
Your personal data is protected by legal rights, including the right to:
Access to your personal information
Data Protection law gives you the right to request the personal information that we hold about you (Subject Access Request). You have the right to be informed if we are processing personal data that relates to you, and if so to be informed of what we are processing, what we use the data for, who we disclose the data to and how long we will keep it for.
Object to processing
Depending on the legal basis for which we are using your information, you may be entitled to object if you believe there are lawful grounds to do so.
In certain circumstances, you can ask us to erase your personal data, unless we have a legal obligation to hold / process your data.
Correction / rectification
You can ask us to correct personal data we hold about you, if you are able to evidence that the data we hold is inaccurate.
In certain circumstances, you can ask us to restrict our use of your personal data.
You may ask us to provide you with a copy of your personal data in a commonly used electronic format so that you can transfer it to other businesses.
How long do we keep your data?
As we are regulated by the FCA, we are required to maintain your data for a minimum period. We will keep your personal data for as long as you are a customer of Loan.co.uk Ltd. Following completion of your application, we will keep your data for up to 7 years to enable us to deal with any questions or complaints, to demonstrate compliance with regulation or for legal reasons. All data will be held securely in an encrypted format.
For more information or to exercise your data protection rights, please contact us at ku.oc.naol@ecnailpmoc, phone us on 0820 131 0080 or write to us at:
46 Alexandra Street,
Southend On Sea,
If you choose to receive marketing material from us, we may contact you by the media you have selected to offer other products which we feel may be of interest to you.
The loan products we may offer you will be limited to:
Mortgages, Second Mortgages, Bridging, development, commercial, Buy To Let, unsecured personal loans.
These loan products will only be offered to you by loan.co.uk, you will only deal with loan.co.uk and the lender we identify as being best suited to your circumstances at the time of application.
If you do not wish to be contacted by us, please write to the Data Protection Officer at the address above, or e-mail your name and address (including postcode) to ku.oc.naol@ebircsbusnu.
Loan.co.uk will undertake a variety of checks to ensure that the loan you are applying for is appropriate for your circumstances, as well as verifying the identities of all applicants to prevent and detect crime and money laundering.
A formal credit search may be carried out by loan.co.uk in your name(s) with Credit Reference Agencies who will register the details of the search. You will be informed before any such search is carried out and be asked to provide your permission.
Loan.co.uk will initially conduct a quotation search to assess your suitability for a loan. This will leave a ‘soft footprint’ and will not leave a record on your credit file. Should you proceed with your application, an application (or hard) search will be undertaken by or on behalf of the lender- this will form part of your credit file and be viewable should you make further applications.
The Credit Reference Agencies have drafted a notice called ‘Credit Reference Agency Information Notice’ (CRAIN) which sets out how your data will be processed by Callcredit, Equifax and Experian. To read the notice in full, please visit:
Where you are making a joint application, or inform us that you have a spouse or financial associate, this will mean that the mortgage lender selected for you and the credit reference agencies will link your records together. These links will remain on your and their files indefinitely, or until you or your spouse/financial associate successfully files with the credit reference agencies for a disassociation to break that link.
The personal information collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance or employment.
Will this agreement change?
Version 2.0 24/05/2018