Loan.co.uk Terms and Conditions, Privacy and Cookie Policies
Loan.co.uk Limited is authorised and regulated by the Financial Conduct Authority. We are also registered with the Information Commissions Office as a Data Controller. Our Data Protection Register number is Z2169336.
Loan.co.uk Limited is a licensed credit broker. Our role is to match consumers with the right loan for their individual circumstances. Loan.co.uk Limited has been around for many years and the management team have a great depth of industry experience within financial services. Many of the team also have significant experience working for the lenders who provide the loans. Our company ethos is to be simple, fair and always there for our customers and to focus on providing the best and most comprehensive service in the market. Loan.co.uk Limited - Company Number is 05455171. Our registered office and trading address is 46 Alexandra Street, Southend on Sea, Essex, SS1 1BJ.
Credit Searches, Data Usage and Consent
In order to process your loan application and provide you with an accurate quote Loan.co.uk Limited and our lenders may need to conduct credit searches relating to you and anyone you are financially linked to using credit reference agencies. The credit reference agencies will supply us with information from the Electoral Register and also provide us with details of your credit information. The search, which is carried out at this point, is known as an ‘Enquiry Search’, which, does not impact on your credit rating. This search can also be referred to as a ‘soft search’ or ‘quotation search’. You and anyone with whom you are financially linked will be able to see this credit search on your credit report if you obtain it but lenders will not take this type of search into consideration in the future when making a decision on whether or not they give you credit. The credit reference agencies do record details of the search and whether or not this application proceeds.
Once we have provided you with your quote we hope you decide to proceed with one of the loan products we present to you. If you do, we, or your chosen lender, may then decide to perform an Application Search to further verify credit worthiness, identities and prevent financial crime. These searches may affect your credit score. They are searches that lenders you may approach in the future could use as part of their overall decision to lend.
Credit reference agencies may already hold information about the applicants which already link their records to one or more other parties (husbands, wives, other relations, partners, members of a shared household). If this happens, you may be treated as financially linked and the application may be assessed with reference to any associated records for the purpose of making a decision.
Loan.co.uk Limited may also use credit-scoring to assess your application. We may also use other information provided to us by credit reference agencies to verify your identity. We have an obligation as a regulated financial institution to prevent, detect and report fraudulent activity and as a result we may use fraud detection agencies. These agencies supply us with information to verify all applicants. We may also pass information to other organisations involved in fraud prevention to protect Loan.co.uk and all of our customers from fraud.
We and other carefully selected organisations may contact you by email, telephone, letter, SMS or other social media to offer other products, which may be of interest and benefit to you. You may not wish to be contacted with such offers. If not, please contact us on email@example.com expressing your desire to be opted out if you did not opt out on your original application.
Data Protection and your Personal Information
Loan.co.uk Limited is vigilant in its efforts to keep your information private. ‘Your information’ refers to any information about you or anyone associated with you, that you or a third party provides to us, as a result of the loan application process.
Loan.co.uk Limited is the data controller under the Data Protection Act 1998 with regards to the processing of your personal data as entered into the website www.loan.co.uk, or the loan application information passed to us by your third party mortgage broker or financial advisor. The information you provide may be used to quote you rates, process your application, contact you with regards to this application and to contact you in the future with relevant products or services.
All of your information will be treated as private and confidential, whether you are a current customer or not, except in circumstances where we are permitted by law to disclose the information we hold. We will also disclose the information when you make a request for us to disclose it or when you have already given consent to disclose it in relation to the processing of your loan. As described in the previous sections there are third parties that we must disclose some or all of the information to in order to process your loan. These third parties include, the lender we choose to provide your loan, your mortgage lender, credit reference agencies, property valuers and other parties included in the application process. If information about you has been provided to us for the purposes of finding you a loan by a third party, we may inform them of the progress of your loan.
All information related to your loan application is held on a secure, encrypted computer system. We handle your information in accordance with the Data Protection Act and the principles it lays out. We only use your information for the purposes registered under the Data Protection Act. This includes sharing data with any linked or Group companies.
As a Data Controller we are registered with the Information Commissioners Office – Registration Number Z2169336. You have the right to access any information we hold on you and we will release this information to you on written request to our Data Protection Officer accompanied by a cheque for £5.
If you are concerned with the accuracy of the personal information we hold on you and wish us to update it we will be happy to amend any information. Equally if you no longer want us to retain your information we can remove it from our records. All such requests should be addressed to the Data Protection Officer.
All telephone calls to and from Loan.co.uk Limited are recorded for monitoring, staff training and regulatory purposes.
Feedback and Complaints
We put our customers at the centre of everything we do and, as a result, receive very few complaints. We aim to provide excellent service and feedback from our customers is almost always positive, but we never rest on our laurels. We welcome all feedback, both positive and negative and your opinion is very important to us. If you have anything you would like to say, please contact us at firstname.lastname@example.org or follow the ‘Contact Us’ instructions on the website.
We're not perfect and if we've got things wrong, we will always strive to put things right. All complaints are taken very seriously and acted on swiftly. If you have a complaint, please contact the Compliance Department at the address below, alternatively you can e-mail email@example.com or telephone us on 0800 131 0280.
We try to resolve all complaints swiftly and comprehensively. If you are unhappy with our treatment of your complaint and we are unable to resolve it satisfactorily within an 8-week period, you have the right to refer the complaint to the Financial Ombudsman Service. You can get more information about them at the following link; http://financial-ombudsman.org.uk/consumer/complaints.htm
Provision of Service
Our aim is that the www.loan.co.uk website is available to our customers 24 hours in the day. Whilst we endeavour to ensure that this website is available 24 hours a day, we cannot guarantee it. If access to the website is suspended temporarily and without notice, for reasons such as system failure, essential maintenance or other technical reasons beyond our control we are not liable.
It is always our aim to be simple and fair. Part of this aim is to present only clear and accurate information on the www.loan.co.uk website. We endeavour to ensure that the information is correct and up to date at all times. We do not, however, warrant the accuracy and completeness of material on the website. Loan.co.uk Limited also reserves the right to make any changes to the website's content at any time. We also reserve the right to amend our products and prices at any time and without notice.
Loan.co.uk Limited excludes all liability and responsibility for any loss or damage that may result to you or a third party in connection with this website or use thereof. This includes but is not limited to loss or damage caused by viruses. Note that our liability is not excluded or limited for death or personal injury caused by negligence; fraud; misrepresentation or any liability, which cannot be excluded or limited under applicable law. We may give you indications of when the loan completion may take place, however this is for indicative purposes only and you may not rely on that indicative date. We do not accept any liability for loss or damage that may result from any change in that date.
How we work
Loan.co.uk Limited's income is derived from commissions paid by the lenders and other third parties and broker fees from customers which are deducted from the loan advance on completion. The commissions are for successful introductions for loans or other products as approved by you during the application process. In addition a broker and lender fee may be charged upon completion of a loan. Any fee will be included within the APR applied to your loan and is included in any monthly payment that will be discussed with you during your application.
Third party websites
www.loan.co.uk is protected by copyright and database rights. Anyone using the site must acknowledge that all trademarks used in providing the service remain the property of www.loan.co.uk at all times. Changes can be made to the www.loan.co.uk website at any time and without any notice from us. If we do make amendments or changes to the site we will post updates on the site.
When using this website you agree that you will not use the site to commit or encourage any criminal offence, including but not limited to stalking or harassment. You shall not attempt to hack the website. You also agree not to attempt in any way to circumvent the security safeguards present on the website. Finally you agree not to knowingly or through incompetence transmit a virus, Trojan horse, time bomb, trap door, Worm or any other computer code that could damage or corrupt the website. You also agree not to transmit knowingly, files or programs designed to destroy or limit the functionality of any computer software, hardware or telecommunications equipment or to reduce the quality of or interfere with the performance of the functionality of the website.
You shall not copy, adapt, exploit or otherwise use the information contained on this website in any way, apart from the downloading and temporary storage of one or more of these pages for the purpose of viewing on a personal computer, mobile device or terminal, provided that you do not delete any copyright and other proprietary notices contained therein.
www.loan.co.uk has no responsibility to ensure that you have adequate protection and back-up used in connection with this website for both data and equipment. This responsibility lies solely with you. In using the website therefore you accept that you will not make a claim for lost data, re-run time, work delays or lost profits of any kind resulting from the use of materials or information on the website.
We can refuse the right of access to this site. We may from time to time, at our sole discretion refuse access to certain areas of the site to any individual. This refusal of access may take whatever form is deemed necessary.
These terms shall be governed by and construed in accordance with English law and subject to the exclusive jurisdiction of the English Courts.
Why are cookies important to how you use the Loan.co.uk website?
Cookies enable users to navigate around websites and (where appropriate) enable us to tailor the content to fit the needs of visitors who have accessed the site and help us improve the user experience. Without cookies enabled we cannot guarantee that the website and your experience whilst visiting are as we intended it to be. None of the cookies used on our websites collect personally identifiable information about you.
To monitor and manage our website traffic.
To understand how our advertising campaigns and promotions within the Loan.co.uk website are working to improve our site design, offers and promotions. None of the cookies used on our website collect personally identifiable information about you and no information is passed to third parties
Two types of cookies are used on this website:
Session Cookies - These are temporary cookies, which only exist in the period you access the website (or more strictly, until you close the browser after accessing the website). Session cookies help our website remember what you chose on the previous page, therefore avoiding having to re-enter information.
Persistent Cookies - These are cookies, which remain on your device after you have visited our website. These cookies help us identify you as a unique visitor (by storing a randomly generated number).
The length of time a cookie will remain on your device will depend on the type of cookie. On our website, these cookies do not contain personal information, and cannot be used to identify you.
How to control and delete cookies
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer (including those from this visit) as well as more general information about cookies. For information on how to do this on the browser of your mobile device you will need to refer to your handset manual.
46 Alexandra Street
Southend on Sea
Tel: 0800 131 0280